Privacy Policy

Shortlist Resumes (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store and disclose your personal information.

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1. What Information We Collect

We may collect personal information including:

• Name, email address and phone number

• Employment history, education and career information

• Information provided through forms, enquiries or consultations

• Payment details (processed securely via third-party providers)

• Website usage data (e.g. IP address, browser type, cookies)

 

2. How We Collect Information

We collect personal information when you:

• Submit a contact form or enquiry

• Purchase a service or digital product

• Complete worksheets or provide career details

• Communicate with us via email, phone or website

• Visit our website (via cookies and analytics tools)
   

3. Why We Collect Your Information

We collect and use your information to:

• Deliver resume writing and career support services

• Communicate with you about your enquiry or order

• Improve our services and website experience

• Process payments and manage transactions

• Comply with legal obligations
   

4. Disclosure of Personal Information

We may share your information with:

• Service providers (e.g. payment processors, website hosting)

• Professional advisors where required

• Government authorities where legally required

We do not sell your personal information.
 

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no online system is completely secure, and we cannot guarantee absolute security.
 

6. Access and Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or outdated information

To do so, please contact us using the details below.
 

7. Cookies and Website Data

Our website may use cookies and analytics tools to:

• Improve user experience

• Track website performance

• Understand visitor behaviour

You can disable cookies through your browser settings.
 

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
 

9. Data Retention

At Shortlist Resumes, we understand the importance of privacy and confidentiality when handling your personal and career information.

To support our service delivery and allow for any requested revisions, we securely retain your resume, cover letter, and related documents for a limited period after completion.
 

All client files, including your final resume and supporting information, are stored for 30 days from the date of delivery.

After this period, your files are permanently and securely deleted from our systems, unless you have requested otherwise.

If you would like your documents retained for a longer period, or deleted sooner, you may contact us at any time and we will action your request promptly. Your information is handled with strict confidentiality and is never shared or sold to third parties.

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10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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11. Contact Us

For any questions, access requests, or complaints, please contact:

Shortlist Resumes
Email: 
Location: Australia