Refund Policy

1. Services (Resume Writing & Career Support)

• Full payment is required prior to the commencement of services.

• You may request a full refund before work has commenced.

Once work has started:

• Refunds are not guaranteed and will be assessed on a case-by-case basis

• Partial refunds may be considered depending on the stage of completion

• No refunds will be provided once the service has been completed and delivered

We are committed to working with you through revisions to ensure you are satisfied with the final result.

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2. Digital Products (Resume Templates)

Due to the nature of digital downloads:

• All sales are final and non-refundable once the product has been accessed or downloaded

If you experience any issues accessing your files, please contact us and we will assist you promptly.

3. Revisions Instead of Refunds

Our services include revision opportunities to ensure your documents meet your expectations.

We encourage clients to request revisions where needed, as this is the most effective way to achieve the desired outcome.

4. Change of Mind

We do not offer refunds for:

• Change of mind after purchase

• Incorrect selection of service or template

• Delays caused by lack of client response or incomplete information
   

5. NDIS Services

For services provided under the National Disability Insurance Scheme (NDIS):

• Cancellations and refunds must align with agreed service arrangements and NDIS guidelines

• Any applicable cancellation fees will be communicated in advance
   

6. Exceptional Circumstances

We understand that situations may arise that require flexibility. Refund requests in exceptional circumstances will be reviewed fairly and reasonably.

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7. Contact Us

If you have any questions or would like to request a refund, please contact:

Shortlist Resumes
Email: [

Location: Australia