Refund Policy

Refund Policy

At Shortlist Resumes, we pride ourselves on transparent pricing and a process designed to protect both you and us. Please read this policy carefully before engaging our services.

1. Resume Writing and Career Services

Our services operate on a 50/50 payment structure:

• A 50% deposit is invoiced when you confirm your package. Work begins once the deposit is received.

• The remaining 50% is invoiced after you've reviewed and approved your watermarked draft or via screen shot.

• Your final clean files are delivered upon receipt of the final payment.
   

Refunds before work commences: If you cancel before any work has started, your 50% deposit will be refunded in full.

Refunds after work has commenced:

• If you're not satisfied with the watermarked draft, you are not obligated to pay the final 50%. We'll work through two rounds of revisions to align the final document with your expectations.

• If after two rounds of revisions the document still doesn't meet reasonable expectations, a partial refund of the deposit may be considered at our discretion.

• Once final clean files have been delivered, no refunds will be issued because the service is complete.
   

We're committed to working through revisions to ensure you're satisfied. Most refund requests are resolved through revisions, not refunds.
 

1. Digital Products (Resume Templates)

Digital templates are sold as instant downloads. Due to the nature of digital products:

• All sales of digital templates are final and non-refundable once the file has been accessed or downloaded.

• If you experience technical difficulty accessing your file, contact us and we'll resolve the issue promptly.

1. Revisions Instead of Refunds
    

Every Shortlist Resumes service package includes two rounds of revisions. We strongly encourage clients to request revisions when something doesn't feel right, rather than seeking a refund. Revisions are the fastest and most reliable way to ensure your final document meets your goals.
 

1. What We Do Not Refund

Refunds will not be provided for:

• Change of mind after work has commenced

• Incorrect selection of service or package (we're happy to discuss switching where reasonable)

• Delays or non-completion caused by lack of client response or incomplete information for over 14 days

• Final delivered files (the service is complete at delivery)
   

1. NDIS Services

For services provided under the National Disability Insurance Scheme (NDIS):

• Cancellations and refunds must align with the service agreement and NDIS guidelines.

• Any applicable cancellation fees will be clearly communicated in advance.

• We work closely with Support Coordinators and participants to ensure clear expectations throughout the engagement.
   

1. Exceptional Circumstances

We understand life happens. If you face circumstances that genuinely require flexibility (medical emergencies, bereavement, sudden financial hardship), we will review your request fairly and reasonably. Reach out first before assuming.
 

1. How to Request a Refund

To request a refund, email billing@shortlistresumes.com.au with:

• Your full name

• Your invoice number

• The package or service you engaged

• A brief explanation of your request

We'll respond within 2 business days with our decision and next steps.

1. Contact Us

Email (general): info@shortlistresumes.com.au Email (billing and refunds): billing@shortlistresumes.com.au
ABN: 21 633 886 102

This policy operates under Australian Consumer Law. Nothing in this policy limits your statutory rights under that law.